Scattering Clouds: Price Surprises and Technical Labyrinths Have an Impact

February 12, 2024

green-dino_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

Yep, the cloud. A third-party time sharing services with some 21st-century add ons. I am not too keen on the cloud even though I am forced to use it for certain specific tasks. Others, however, think nothing of using the cloud like an invisible and infinite USB stick. “2023 Could Be the Year of Public Cloud Repatriation” strikes me as a “real” news story reporting that others are taking a look at the sky, spotting threatening clouds, and heading to a long-abandoned computer room to rethink their expenditures.

The write up reports:

Many regard repatriating data and applications back to enterprise data centers from a public cloud provider as an admission that someone made a big mistake moving the workloads to the cloud in the first place. I don’t automatically consider this a failure as much as an adjustment of hosting platforms based on current economic realities. Many cite the high cost of cloud computing as the reason for moving back to more traditional platforms.

I agree. However, there are several other factors which may reflect more managerial analysis than technical acumen; specifically:

  1. The cloud computing solution was better, faster, and cheaper. Better than an in house staff? Well, not for everyone because cloud companies are not working overtime to address user / customer problems. The technical personnel have other fires, floods, and earthquakes. Users / customers have to wait unless the user / customer “buys” dedicated support staff.
  2. So the “cheaper” argument becomes an issue. In addition to paying for escalated support, one has to deal with Byzantine pricing mechanisms. If one considers any of the major cloud providers, one can spend hours reading how to manage certain costs. Data transfer is a popular subject. Activated but unused services are another. Why is pricing so intricate and complex? Answer: Revenue for the cloud providers. Many customers are confident the big clouds are their friend and have their best financial interests at heart. That’s true. It is just that the heart is in the cloud computer books, not the user / customer balance sheets.
  3. And better? For certain operations, a user / customer has limited options. The current AI craze means the cloud is the principal game in town. Payroll, sales management, and Webby stuff are also popular functions to move to the cloud.

The rationale for shifting to the cloud varies, but there are some themes which my team and I have noted in our work over the years:

First, the cloud allowed “experts” who cost a lot of money to be hired by the cloud vendor. Users / customers did not have to have these expensive people on their staff. Plus, there are not that many experts who are really expert. The cloud vendor has the smarts to hire the best and the resources to pay these people accordingly… in theory. But bean counters love to cut costs so IT professionals were downsized in many organizations. The mythical “power user” could do more and gig workers could pick up any slack. But the costs of cloud computing held a little box with some Tannerite inside. Costs for information technology were going up. Wouldn’t it be cheaper to do computing in house? For some, the answer is, “Yes.”

2 11 ostrich

An ostrich company with its head in the clouds, not in the sand. Thanks, MidJourney, what a not-even-good-enough illustration.

Second, most organizations lacked the expertise to manage a multi-cloud set up. When an organization has two or more clouds, one cannot allow a cloud company to manage itself and one or more competitors. Therefore, organizations had to add to their headcount a new and expensive position: A cloud manager.

Third, the cloud solutions are not homogeneous. Different rules of the road, different technical set up, and different pricing schemes. The solution? Add another position: A technical manager to manage the cloud technologies.

I will stop with these three points. One can rationalize using the cloud easily; for example a government agency can push tasks to the cloud. Some work in government agencies consists entirely of attending meetings at which third-party contractors explain what they are doing and why an engineering change order is priority number one. Who wants to do this work as part of a nine to five job?

But now there is a threat to the clouds themselves. That is security. What’s more secure? Data in a user / customer server facility down the hall or in a disused building in Piscataway, New Jersey, or sitting in a cloud service scattered wherever? Security? Cloud vendors are great at security. Yeah, how about those AWS S3 buckets or the Microsoft email “issue”?

My view is that a “where should our computing be done and where should our data reside” audit be considered by many organizations. People have had their heads in the clouds for a number of years. It is time to hold a meeting in that little-used computer room and do some thinking.

Stephen E Arnold, February 12, 2024

Oh, Brother, What a Marketing Play HP Has Made

January 24, 2024

green-dino_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

I must admit I am not sure if the story “HP CEO Says Customers Who Don’t Use the Company’s Supplies Are Bad Investments” is spot on. But its spirit highlights some modern management thought processes.

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The senior boss type explains to his wizards the brilliance of what might be called “the bricking strategy.” One executive sighs, “Oh, brother.” At the same time, interest in Brother’s printers show signs of life. Thanks, MSFT Copilot Bing thing, second string version. You have nailed isolated, entitled senior executives in this original art. Good enough. How’s security of your email coming along?

I love this quote (which may or may not be spot on, but let’s go with it, shall we?):

“When we identify cartridges that are violating our IP, we stop the printers from working.”

Brilliant. Hewlett Packard, the one that manufacturers printers, perceives customers who use refilled cartridges as an issue. I love the reference to intellectual property (IP). What company first developed the concept of refillable cartridges? Was it the razor blade outfit cherished as a high-water mark in business schools in the US? But refillable is perceived as a breakthrough innovation, is it not? Give away the razor; charge a lot for the blades which go dull after a single use.

The article reports:

When asked about the lawsuit during an interview with CNBC, Lores said, “I think for us it is important for us to protect our IP. There is a lot of IP that we’ve built in the inks of the printers, in the printers themselves. And what we are doing is when we identify cartridges that are violating our IP, we stop the printers from working.”

I also chuckled at this statement from the cited article:

Lores certainly makes no attempt to conceal anything in that statement. The CEO then doubled down on his stance: “Every time a customer buys a printer, it’s an investment for us. We are investing in that customer, and if that customer doesn’t print enough or doesn’t use our supplies, it’s a bad investment.”

Perfect. Customer service does not pay unless a customer subscribes to customer service. Is this a new idea? Nah, documentation does not pay off unless a customer pays to access a user manual (coherent or incoherent, complete or incomplete, current or Stone Age). Knowledgeable sales professionals are useless unless those fine executives meet their quotas. I see smart software in a company with this attitude coming like gangbusters.

But what I really admire is the notion of danger from a non-HP cartridge. Yep, a compromised cannister. Wow. The write up reports:

Lores continued to warn against the dangers of using non-HP cartridges and what will happen if you do. “In many cases, it can create all sorts of issues from the printer stopping working because the ink has not been designed to be used in our printer, to even creating security issues.” The CEO made it sound as if HP’s ink cartridge DRM was there solely for the benefit of customers. “We have seen that you can embed viruses into cartridges, through the cartridge go to the printer, from the printer go to the network, so it can create many more problems for customers.” He then appeared to shift from that customer-first perspective by stating, “Our objective is to make printing as easy as possible, and our long-term objective is to make printing a subscription.”

One person named Puiu added this observation: “I’m using an Epson with an ink tank at work. It’s so easy to refill and the ink is cheap.”

I have been working in government and commercial organizations, and I cannot recall a single incident of a printer representing a danger. I do have a number of recollections of usually calm professionals going crazy when printers [a] did not print, [b] reported malfunctions with blinking lights not explained in the user manual, [c] paper lodged in a printer in a way that required disassembly of the printer. High speed printers are unique in their ability to break themselves when the “feeder” does not feed. (By the way, the fault is the user’s, the humidity of the paper, or the static electricity generated by the stupid location the stupid customer put the stupid printer. Printer software and drivers — please, don’t get me started. Those suck big time today and have for decades.)

HP continues to blaze a trail of remarkable innovation. Forget the legacy of medical devices, the acquisition of Compaq, the genius of Alta Vista, and the always-lovable software. HP’s contribution to management excellence is heart warming. I need to check my printer to make sure it is not posing a danger to me and my team. I’m back. The Ricoh and the Brother are okay, no risk.

Subscribe to HP ink today. Be safe. Emulate the HP way too because some users are a bad investment.

Stephen E Arnold, January 24, 2024

Online Journalism Reveals the Omnispert Mentality in Full Bloom

January 23, 2024

green-dino_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

PREAMBLE

I am a dinobaby. I worked in big, rapacious outfits. I worked for a family-owned newspaper. I worked for a giant, faceless professional publisher. I worked alone, serving as the world’s ugliest Kelly Girl (a once-proud rental agency). Over the last couple of decades, I have watched as “real” journalists have broken from a run-down stable and headed toward the green, shimmering pasture on the horizon. Some died and became Wal-Mart greeters. Others found their way to the promised land.

The journey and its apparently successful conclusion caused a change in the mindset of some “real” journalists. A few morphed into YouTube-type video stars; a smaller number became talking heads on a cable or broadcast channel with fewer viewers than the iconoclastic NoAgenda.com podcast. Others underwent an intellectual transformation. From reporting the news, these fortunate (possibly chosen) individuals became what I call “omnisperts”; that is, my word for an “everything” expert. The shift is fascinating, mostly because I observed “real” news people in the companies for which I worked either as an officer or a consultant.

1 23 traffic jam

An expert on everything is usually self-appointed. These “everything experts” or “omnisperts” can find fault and simultaneous emit entitlement. The idea is that “you are stupid” and “I am smart.” The approach is often a key component of “real” journalism today. Social media has, like radiation, altered the DNA from reporter to source of divine wisdom. Thanks, MSFT Copilot Bing thing. Definitely good enough and illustrative of the system’s biases: White, mail, big city, and money.

The shift in the DNA of a “real” journalist from a person assigned a story or, in the case of a feature writer, a finder of a story in alignment with the “desk” issuing the work order, has been caused by the flow of digital bits via Facebook, Twitter, and other social media conduits. Bombard a rat with enough gamma radiation, and what happens? Well, the rats — before their life force takes a vacation can exhibit some interesting behavior and a lucky few output some baby rats. These can be objects of radiation specialists’ learning trajectory. Surprised because I relate radiation to bits from social media? Some are; some are not.

I thought about my experiences with “real” journalists when I read “The 20-Year Boondoggle.” The boondoggle is the Department of Homeland Security. The subtitle to the write up asks, “So What the Hell Happened?”

MY APPROACH

Now before I address, the language in the headline, the “real” news in the write up, or the confusion of doing what I thought journalists in the organizations at which I worked years ago did, I want to comment on the presentation of the textual information.

The publication in which this “real” news story appears is the Verge. Some of the stories are difficult for me to read. An essay about Google was a baffler. I just gave up because blocks of text and graphics jumped around. This Boondoggle piece is a mix of flickering background images and text. (I made a note of the illustrator. I don’t want to be involved with this fellow, his firm, or his “school” of graphics for business information in the future.) The essay (because I am not sure it is “real” news) features a puppet. I don’t think a puppet is a positive, but it does a good job of communicating the idea that “someone” is pulling strings. There is a big graphic showing people sliding down something and into flickering water. Remember, please, that this is a “real” news article, but it is trying, really trying, to be a TikTok-meme machine I think. Then there is an illustration of people with their heads either in the “clouds” (which are vibrating like a DaVinci Fusion effect or a giant swarm of blue bees). The image is not a positive one in my opinion. The illustration which troubled me is one that shows people falling out of the fourth floor of an office building to their death. A sketch of a motion picture or made-for-streaming spy story surveillance room suggests that the world outside of the office and on the computer monitors is a chaotic mess. That’s okay. Has the world ever been something other than a chaotic mess?

These illustrations make clear that the 8,000 or so words in the “real” news report that the author and the publisher find a US government agency to be a problem. I know this because the subhead “The Problem Is” is used six times. Helpful. The repetition makes clear that the article itself is revealing information that is definitely super problematic. If a grade school teacher or an entitled Google-type executive says “The problem is” to someone six times, it’s safe to say that you are [a] going to have a chance to find your future elsewhere, [b] what you and your agency have done is really, really bad and you must be punished, and [c] we know better than anyone else how to do your work. “Listen up, losers” the article shouts, jiggles, and repeats more than Chubby Checker’s “The Twist” or a knock off disco tune in a bar in Ibiza.

But what about the information in the write up. Okay, okay. Let me offer three comments, and invite you to read the 8,000 word original, award winning, knock out “real” news story yourself. (I had to down this puppy in three separate sessions because it exemplifies the journalist as omnispert in a top shelf way. (I think I should spell omnispert as omnispurt to better capture the flood of “real” news.)

THREE IRRITATIONS

First, the write up points out that the US Department of Homeland Security sucks. I find it fascinating that those who have not had an opportunity to work in either law enforcement, intelligence, or allied fields find that a Federal agency is a failure. I don’t have an easy way to address this “certain blind spot.” Maybe a couple of ride alongs or working on a project focused on locating a bad actor would provide some context. I know that words won’t do it. The gulf between “real” journalists and the individuals who work to enforce applicable laws is a wide one. I will not suggest that “real” journalists fall to their deaths from an office window. I am a dinobaby, not a “real” journalist criticizing the work of people who — believe it or not — are in harm’s way every single day. Think about that when ordering a cinnamon latte tomorrow morning.

Second, no one pays any attention to DHS. Once again, it would be helpful for a “real” journalist to step back and ask, “Are large government agencies in the UK, France, Germany, or Japan functioning in a materially different way? With perspective, one can appreciate the problem of a work force cut free from the social norms, shared beliefs, and willingness to compromise once part of industrial societies’ culture. The “government agencies” reflect the people who work there. And guess what, “real” journalist, those people are like you. They exhibit the same strengths and weaknesses. I would submit that you are providing more information about your weaknesses, preferences, and biases than actionable information about a government agency.

Third, the cherry picking of examples is part of the “real” news game. I get it. What I don’t get is the sense of entitlement oozing from the word choice, the dorky headlines, and the boy, these people are stupid approach. Here’s one example and not the most egregious one by the way:

The lack of control starts at headquarters and trickles down.This means DHS has trouble keeping track of what’s in its warehouses, from electronic equipment to antiviral medication, as well as what warehouses it even controls. It means that there have been times when a single deportation officer has been assigned to supervise nearly 10,000 non-detained migrants. It means the department lacks consistent, enforceable requirements for subcontractors around price, schedule, and capability, such that in 2015, the Government Accountability Office (GAO) found only two of 22 major programs at DHS were on track — racking up an estimated $9.7 billion more than expected.

A POSSIBLE FIX

Wow, DHS is supposed to “fix” this problem. Maybe the “real” journalists would like to apply for a job, rise through the ranks, and make everything better. Fat chance.

Net net: How quickly can AI replace certain human “real” journalists? Answer: Not soon enough.

Stephen E Arnold, January 23, 2024

Google-gies: A New Literary Genre

January 19, 2024

green-dino_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

I think graduate students in American literature have a new genre to analyze. The best way to define an innovation in literature is to take an example and do what soon-to-be-unemployed MA and PhD candidates do best: Examine an original text. I think one word used to describe this type of examination is deconstruction. Close enough for horseshoes.

image

These former high tech feudal barons lament parties designed to facilitate discussion of dissolution, devolution, and disintegration. Thanks, second tier MSFT Copilot Bing thing. Good enough again.

My name for this new branch of American writing is a combination of Google and elegy or Googlegy. I also considered Googletopsis in honor of William Cullen Bryant, but Googlegy is snappier in my opinion. The point is that the term applies to writing about the death of the Google myth.

Let’s turn to a recent example titled “Mourning Google.” The main idea is that the Google is dead or one facet of the estimable firm has passed into the Great Beyond. The writer is Tim Bray who was a Big Gun at OpenText and other firms before joining the Digital Camelot. He writes:

it really seems like the joy has well and truly departed the Googleplex.

Funereal? Yep. He continues:

And now, in Anno Domini 2024, Google has lost its edge in search. There are plenty of things it can’t find. There are compelling alternatives. To me this feels like a big inflection point, because around the stumbling feet of the Big Tech dinosaurs, the Web’s mammals, agile and flexible, still scurry. They exhibit creative energy and strongly-flavored voices, and those voices still sometimes find and reinforce each other without being sock puppets of shareholder-value-focused private empires.

I like the metaphors and the lingo. (Subsequent sections of the essay use vulgar language. Some of the author’s words appear on Google list of forbidden words, so I won’t repeat them. This is a blog, not English 602, Googlegy: Meaning and Social Impact.

The wrap up of the essay reveals some of the attitude of a Xoogler or former Googler presents this wonderful blend of nostalgia, greed, and personal emotion:

It was ethereal — OK, pretentious — almost beyond belief. Almost entirely vegetarian, rare plants hand-gathered by Zen monks and assembled into jewel-like little platelets-full that probably strengthened eleven different biochemical subsystems just by existing. And the desserts were beyond divine. Admittedly, sometimes when I left, my Norwegian-farmer metabolism grumbled a bit about not having had any proper food, but still. It was wonderful. It was absurd. And I got a $90K bonus that year because Google+ hit its numbers. It’s over, I think. It’s OK to miss it.

Why are Googlegies appearing? I have a theory, and if I were teaching graduate students, I would direct those eager minds toward a research topic in this untrodden intellectual space.

Let me share several observations:

  1. Using Swisscows.com or another reasonably useful Web search engine, one can locate other articles about the mythical death of the Google
  2. Medium and Substack harbor essays in this genre
  3. Conferences featuring speakers who were Googlers provide an opportunity for first-hand data collection
  4. Apply for a job and learn up close and personal how money assuages one’s conscience, emotions, and ethical whimpers.

I have a different viewpoint. The Google is busy redesigning the Web to maintain its grip on revenue from advertisers. Googley technology will, its senior managers hope, will blunt the rapacious outfits which are equally inspired by the spirit of Andrew Carnegie, Cornelius Vanderbilt, and John D. Rockefeller.

Welcome the birth of a new genre — Google-gies. Refreshing if too late.

Stephen E Arnold, January 19, 2024

eBay: Still Innovating and Serving Customers with Great Ideas

January 16, 2024

green-dino_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

I noted “eBay to Pay $3 Million after Couple Became the Target of Harassment, Stalking.” If true, the “real” news report is quite interesting. The CBS professionals report:

“eBay engaged in absolutely horrific, criminal conduct. The company’s employees and contractors involved in this campaign put the victims through pure hell, in a petrifying campaign aimed at silencing their reporting and protecting the eBay brand,” Levy [a US attorney] said. “We left no stone unturned in our mission to hold accountable every individual who turned the victims’ world upside-down through a never-ending nightmare of menacing and criminal acts.”

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MSFT Copilot could not render Munsters and one of their progeny opening a box. But the image is “good enough,” which is the modern way to define excellence. Well done, MSFT.

In what could have been a skit in the now-defunct “The Munsters”, allegedly some eBay professionals packed up “live spiders, cockroaches, a funeral wreath and a bloody pig mask.” The box was shipped to a couple of people who posted about the outstanding online flea market eBay on social media. A letter, coffee, or Zoom were not sufficient for the exceptional eBay executives. Why Zoom when one can bundle up some cockroaches and put them in a box? Go with the insects, right?

I noted this statement in the “real” news story:

seven people who worked for eBay’s Safety and Security unit, including two former cops and a former nanny, all pleaded guilty to stalking or cyberstalking charges.

Those posts were powerful indeed. I wonder if eBay considered hiring the people to whom the Munster fodder was sent. Individuals with excellent writing skills and the agility to evoke strong emotions are in demand in some companies.

A civil trial is scheduled for March 2025. The story has legs, maybe eight of them just like the allegedly alive spiders in the eBay gift box. Outstanding management decision making appears to characterize the eBay organization.

Stephen E Arnold, January 16, 2024

Do You Know the Term Quality Escape? It Is a Sign of MBA Efficiency Talk

January 12, 2024

green-dino_thumb_thumb_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

I am not too keen on leaving my underground computer facility. Given the choice of a flight on a commercial airline and doing a Zoom, fire up the Zoom. It works reasonably well. Plus, I don’t have to worry about screwed up flight controls, air craft maintenance completed in a country known for contraband, and pilots trained on flawed or incomplete instructional materials. Why am I nervous? As a Million Mile traveler on a major US airline, I have survived a guy dying in the seat next to me, assorted “return to airport” delays, and personal time spent in a comfy seat as pilots tried to get the mechanics to give the okay for the passenger jet to take off. (Hey, it just landed. What’s up? Oh, right, nothing.)

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Another example of a quality escape: Modern car, dead battery, parts falling off, and a flat tire. Too bad the driver cannot plug into the windmill. Thanks, MSFT Copilot Bing thing. Good enough because the auto is not failing at 14,000 feet.

I mention my thrilling life as a road warrior because I read “Boeing 737-9 Grounding: FAA Leaves No Room For “Quality Escapes.” In that “real” news report I spotted a phrase which was entirely new to me. Imagine. After more than 50 years of work in assorted engineering disciplines at companies ranging from old-line industrial giants like Halliburton to hippy zippy outfits in Silicon Valley, here was a word pair that baffled me:

Quality Escape

Well, quality escape means that a product was manufactured, certified, and deployed which was did not meet “standards”. In plain words, the door and components were not safe and, therefore, lacked quality. And escape? That means failure. An F, flop, or fizzle.

FAA Opens Investigation into Boeing Quality Control after Alaska Airlines Incident” reports:

… the [FAA] agency has recovered key items sucked out of the plane. On Sunday, a Portland schoolteacher found a piece of the aircraft’s fuselage that had landed in his backyard and reached out to the agency. Two cell phones that were likely flung from the hole in the plane were also found in a yard and on the side of the road and turned over to investigators.

I worked on an airplane related project or two when I was younger. One of my team owned two light aircraft, one of which was acquired from an African airline and then certified for use in the US. I had a couple of friends who were jet pilots in the US government. I picked up some random information; namely, FAA inspections are a hassle. Required work is expensive. Stuff breaks all the time. When I was picking up airplane info, my impression was that the FAA enforced standards of quality. One of the pilots was a certified electrical engineer. He was not able to repair his electrical equipment due to FAA regulations. The fellow followed the rules because the FAA in that far off time did not practice “good enough” oversight in my opinion. Today? Well, no people fell out of the aircraft when the door came off and the pressure equalization took place. iPhones might survive a fall from 14,000 feet. Most humanoids? Nope. Shoes, however, do fare reasonably well.

Several questions:

  1. Exactly how can a commercial aircraft be certified and then shed a door in flight?
  2. Who is responsible for okaying the aircraft model in the first place?
  3. Didn’t some similar aircraft produce exciting and consequential results for the passengers, their families, pilots, and the manufacturer?
  4. Why call crappy design and engineering “quality escape”? Crappy is simpler, more to the point.

Yikes. But if it flies, it is good enough. Excellence has a different spin these days.

Stephen E Arnold, January 12, 2024

Has a Bezos Protuberance Knocked WaPo for a Loop?

January 12, 2024

green-dino_thumb_thumb_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

I thought the Washington Post was owned by one of the world’s richest me with a giant rocket ship and a really big yacht with huge protuberances. I probably am wrong, but what’s new? I found the information in “Washington Post Newsroom Is Rattled by Buyouts” in line with other organizations layoffs, terminations, RIFs, whatever. My goodness, how could an outfit with some Bezos magic be cutting costs. I think that protuberance obsessed fellow just pumped big money into an artificial intelligence start up. To fund that, it makes sense to me in today’s business environment to accept cost cutting and wild and crazy investments in relatively unproven technology amusing. No, it is not interesting.

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An aspiring journalist at a university’s whose president quit because it was easier to invent and recycle information look at the closed library. The question is a good one, even if the young journalist cannot spell. Thanks, MSFT Copilot Bing thing. Three tries. Bingo.

The write up in Vanity Fair, which is a business magazine like Harvard University’s Harvard Business Review without the allegations of plagiarism and screwy diversity battles, brings up images of would-be influencers clutching their giant metal and custom ceramic mugs and gripping their mobile phones with fear in their eyes. Imagine. A newspaper with staff cuts. News!

The article points out:

Scaling back staff while heading into a pivotal presidential election year seems like an especially ill-timed move given the _Post_’s traditional strengths in national politics and policy. Senior editors at the _Post_ have been banking on heightened interest in the election to juice readership amid slowed traffic and subscriptions. At one point in the meeting, according to two staffers, investigative reporter Carol Leonnig said that over the years she’d been told that the National team was doing great work and that issues on the business side would be taken care of, only for the problems to persist.

The write up states:

In late December, word of who’d taken a buyout at _The_ _Washington Post_ began to trickle out. Reporters found themselves especially alarmed by the hard cost cutting hit taken by one particular department: news research, a unit that assists investigations by, among other things, tracking down subjects, finding court records, verifying claims, and scouring documents. The department’s three most senior researchers—Magda Jean-Louis and Pulitzer Prize winners Alice Crites and Jennifer Jenkins—had all accepted buyouts, among the 240 that the company offered employees across departments amid financial struggles. That left news research with only three people: supervisor Monika Mathur and researchers Cate Brown, who specializes in international research, and Razzan Nakhlawi.

The “real news” is that research librarians are bailing out before a day of reckoning which could nuke pensions and other benefits. Researchers are quite intelligent people in my opinion.

Do these actions reflect on Mr. Bezos, he of the protuberance fixation, and his management methods? Amazon has a handful of challenges. The oddly shaped Bezos rocket ship has on occasion exploded. And now the gem of DC journalism is losing people. I would suggest that management methods have a role to play.

Killing off support for corporate libraries is not a new thing. The Penn Central outfit was among the first big corporate giant to decide its executives could live without a special library. Many other firms have followed in the last 15 years or so. Now the Special Library Association is a shadow of its former self, trampled by expert researchers skilled in the use of the Google and by hoards of self-certified individuals who proclaim themselves open source information experts. Why wouldn’t an outfit focused on accurate information dump professional writers and researchers? It meshes quite well with alternative facts, fake news, and AI-generated content. Good enough is the mantra of the modern organization. How much cereal is in your kids’ breakfast box when you first open it? A box half full. Good enough.

Stephen E Arnold, January 12, 2024

A Google Gem: Special Edition on 1-11-23

January 11, 2024

green-dino_thumb_thumb_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

I learned that the Google has swished its tail and killed off some baby Googlers. Giant creatures can do that. Thomson Reuters (the trust outfit) reported the “real” news in “Google Lays Off Hundreds in Assistant, Hardware, Engineering Teams.” But why? The Google is pulsing with revenue, opportunity, technology, and management expertise. Thomson Reuters has the answer:

"Throughout second-half of 2023, a number of our teams made changes to become more efficient and work better, and to align their resources to their biggest product priorities. Some teams are continuing to make these kinds of organizational changes, which include some role eliminations globally," a spokesperson for Google told Reuters in a statement.

On YCombinator’s HackerNews, I spotted some interesting comments. Foofie asserted: “In the last quarter Alphabet reported "total revenues of $76.69bn, an increase of 11 percent year-on-year (YoY). Google Cloud alone grew 22%.”

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A giant corporate creature plods forward. Is the big beastie mindful of those who are crushed in the process? Sure, sure. Thanks, MSFT Copilot Bing thing. Good enough.

BigPeopleAreOld observes: “As long as you can get another job and can get severance pay, a layoff feel like an achievement than a loss. That happened me in my last company, one that I was very attached to for what I now think was irrational reasons. I wanted to leave anyway, but having it just happen and getting a nice severance pay was a perk. I am treating my new job as the complete opposite and the feeling is cathartic, which allows me to focus better on my work instead of worrying about the maintaining the illusion of identity in the company I work for.”

Yahoo, that beacon of stability, tackled the human hedge trimming in “Google Lays Off Hundreds in Hardware, Voice Assistant Teams.” The Yahooligans report:

The reductions come as Google’s core search business feels the heat from rival artificial-intelligence offerings from Microsoft Corp. and ChatGPT-creator OpenAI. On calls with investors, Google executives pledged to scrutinize their operations to identify places where they can make cuts, and free up resources to invest in their biggest priorities.

I like the word “pledge.” I wonder what it means in the land of Googzilla.

And how did the Google RIF these non-essential wizards and wizardettes? According to 9to5Google.com:

This reorganization will see Google lay off a few hundred roles across Devices & Services, though the majority is happening within the first-party augmented reality hardware team. This downsizing suggests Google is no longer working on its own AR hardware and is fully committed to the OEM-partnership model. Employees will have the ability to apply to open roles within the company, and Google is offering its usual degree of support.

Several observations:

  1. Dumping employees reduces costs, improves efficiency, and delivers other MBA-identified goodies. Efficiency is logical.
  2. The competitive environment is more difficult than some perceive. Microsoft, OpenAI, and the many other smart software outfits are offering alternatives to Google search even when these firms are not trying to create problems for Google. Search sucks and millions are looking for an alternative. I sense fear among the Googlers.
  3. The regulatory net is becoming more and more difficult to avoid. The EU and other governmental entities see Google as a source of money. The formula seems to be to litigate, find guilty, and find. What’s not to like for cash strapped government entities?
  4. For more than a year, the Google has been struggling with its slip on sneakers. As a result, the Google conveys that it is not able to make a dash to the ad convenience store as it did when it was younger, friskier. Google looks old, and predators know that the old can become a snack.

See Google cares.

Stephen E Arnold, January 11, 2024

A Decision from the High School Science Club School of Management Excellence

January 11, 2024

green-dino_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

I can’t resist writing about Inc. Magazine and its Google management articles. These are knee slappers for me. The write up causing me to chuckle is “Google’s CEO, Sundar Pichai, Says Laying Off 12,000 Workers Was the Worst Moment in the Company’s 25-Year History.” Zowie. A personnel decision coupled with late-night, anonymous termination notices — What’s not to like. What’s the “real” news write up have to say:

Google had to lay off 12,000 employees. That’s a lot of people who had been showing up to work, only to one day find out that they’re no longer getting a paycheck because the CEO made a bad bet, and they’re stuck paying for it.

image

“Well, that clever move worked when I was in my high school’s science club. Oh, well, I will create a word salad to distract from my decision making.Heh, heh, heh,” says the distinguished corporate leader to a “real” news publication’s writer. Thanks, MSFT Copilot Bing thing. Good enough.

I love the “had.”

The Inc. Magazine story continues:

Still, Pichai defends the layoffs as the right decision at the time, saying that the alternative would have been to put the company in a far worse position. “It became clear if we didn’t act, it would have been a worse decision down the line,” Pichai told employees. “It would have been a major overhang on the company. I think it would have made it very difficult in a year like this with such a big shift in the world to create the capacity to invest in areas.”

And Inc Magazine actually criticizes the Google! I noted:

To be clear, what Pichai is saying is that Google decided to spend money to hire employees that it later realized it needed to invest elsewhere. That’s a failure of management to plan and deliver on the right strategy. It’s an admission that the company’s top executives made a mistake, without actually acknowledging or apologizing for it.

From my point of view, let’s focus on the word “worst.” Are there other Google management decisions which might be considered in evaluating the Inc. Magazine and Sundar Pichai’s “worst.” Yep, I have a couple of items:

  1. A lawyer making babies in the Google legal department
  2. A Google VP dying with a contract worker on the Googler’s yacht as a result of an alleged substance subject to DEA scrutiny
  3. A Googler fond of being a glasshole giving up a wife and causing a soul mate to attempt suicide
  4. Firing Dr. Timnit Gebru and kicking off the stochastic parrot thing
  5. The presentation after Microsoft announced its ChatGPT initiative and the knee jerk Red Alert
  6. Proliferating duplicative products
  7. Sunsetting services with little or no notice
  8. The Google Map / Waze thing
  9. The messy Google Brain Deep Mind shebang
  10. The Googler who thought the Google AI was alive.

Wow, I am tired mentally.

But the reality is that I am not sure if anyone in Google management is particularly connected to the problems, issues, and challenges of losing a job in the midst of a Foosball game. But that’s the Google. High school science club management delivers outstanding decisions. I was in my high school science club, and I know the fine decision making our members made. One of those cost the life of one of our brightest stars. Stars make bad decisions, chatter, and leave some behind.

Stephen E Arnold, January 11, 2024

Cyber Security Software and AI: Man and Machine Hook Up

January 8, 2024

green-dino_thumb_thumb_thumbThis essay is the work of a dumb dinobaby. No smart software required.

My hunch is that 2024 is going to be quite interesting with regards to cyber security. The race among policeware vendors to add “artificial intelligence” to their systems began shortly after Microsoft’s ChatGPT moment. Smart agents, predictive analytics coupled to text sources, real-time alerts from smart image monitoring systems are three application spaces getting AI boosts. The efforts are commendable if over-hyped. One high-profile firm’s online webinar presented jargon and buzzwords but zero evidence of the conviction or closure value of the smart enhancements.

image

The smart cyber security software system outputs alerts which the system manager cannot escape. Thanks, MSFT Copilot Bing thing. You produced a workable illustration without slapping my request across my face. Good enough too.

Let’s accept as a working presence that everyone from my French bulldog to my neighbor’s ex wife wants smart software to bring back the good old, pre-Covid, go-go days. Also, I stipulate that one should ignore the fact that smart software is a demonstration of how numerical recipes can output “good enough” data. Hallucinations, errors, and close-enough-for-horseshoes are part of the method. What’s the likelihood the door of a commercial aircraft would be removed from an aircraft in flight? Answer: Well, most flights don’t lose their doors. Stop worrying. Those are the rules for this essay.

Let’s look at “The I in LLM Stands for Intelligence.” I grant the title may not be the best one I have spotted this month, but here’s the main point of the article in my opinion. Writing about automated threat and security alerts, the essay opines:

When reports are made to look better and to appear to have a point, it takes a longer time for us to research and eventually discard it. Every security report has to have a human spend time to look at it and assess what it means. The better the crap, the longer time and the more energy we have to spend on the report until we close it. A crap report does not help the project at all. It instead takes away developer time and energy from something productive. Partly because security work is consider one of the most important areas so it tends to trump almost everything else.

The idea is that strapping on some smart software can increase the outputs from a security alerting system. Instead of helping the overworked and often reviled cyber security professional, the smart software makes it more difficult to figure out what a bad actor has done. The essay includes this blunt section heading: “Detecting AI Crap.” Enough said.

The idea is that more human expertise is needed. The smart software becomes a problem, not a solution.

I want to shift attention to the managers or the employee who caused a cyber security breach. In what is another zinger of a title, let’s look at this research report, “The Immediate Victims of the Con Would Rather Act As If the Con Never Happened. Instead, They’re Mad at the Outsiders Who Showed Them That They Were Being Fooled.” Okay, this is the ostrich method. Deny stuff by burying one’s head in digital sand like TikToks.

The write up explains:

The immediate victims of the con would rather act as if the con never happened. Instead, they’re mad at the outsiders who showed them that they were being fooled.

Let’s assume the data in this “Victims” write up are accurate, verifiable, and unbiased. (Yeah, I know that is a stretch.)

What do these two articles do to influence my view that cyber security will be an interesting topic in 2024? My answers are:

  1. Smart software  will allegedly detect, alert, and warn of “issues.” The flow of “issues” may overwhelm or numb staff who must decide what’s real and what’s a fakeroo. Burdened staff can make errors, thus increasing security vulnerabilities or missing ones that are significant.
  2. Managers, like the staffer who lost a mobile phone, with company passwords in a plain text note file or an email called “passwords” will blame whoever blows the whistle. The result is the willful refusal to talk about what happened, why, and the consequences. Examples range from big libraries in the UK to can kicking hospitals in a flyover state like Kentucky.
  3. Marketers of remediation tools will have a banner year. Marketing collateral becomes a closed deal making the art history majors writing copy secure in their job at a cyber security company.

Will bad actors pay attention to smart software and the behavior of senior managers who want to protect share price or their own job? Yep. Close attention.

Stephen E Arnold, January 8, 2024

THE I IN LLM STANDS FOR INTELLIGENCE

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