Jargon to Watch: Facebook Out Innovates with Wordage
December 4, 2020
I read “Facebook Splits Up Unit at Center of Contested Election Decisions.” The write up contains yet another management maneuver from the Oracular High School Science Club Management Methods. Feel free to ponder the article; I did not. Instead my attention was pinned by the arrow clear thinking expressed in this two word confection:
central integrity
Here’s the deck chair shuffling on the good ship USS Facebook:
Employees from Civic Integrity, who have been at the center of Facebook’s contested decisions on how to handle posts from politicians such as President Donald Trump and its influence in politically fragile countries like Myanmar, will now join teams in a bigger organization called Central Integrity under Facebook vice president Guy Rosen, according to the memos sent Wednesday and two current employees.
From civic to central integrity. Remarkable. This phrase has taken pride of place from revenge bedtime procrastination, execution management systems, and intersubjective process.
Kudos to the Facebook phrase creating team.
Stephen E Arnold, December 4, 2020
Cloud Management: Who Is Responsible When Something Goes Wrong?
December 4, 2020
I read “Deloitte Helps Build Evolving Kinetic Enterprises by Powering SAP on AWS.” Wow, I have a collection of buzzwords which I use for inspiration or for a good laugh. I love the idea of “evolving kinetic enterprises.” Let’s see. Many businesses are busy reacting to the global pandemic, social unrest, and financial discontinuities. But kinetic enterprises!
The write up explains via a quote from a consultant:
“The future, though, is all about built-to-evolve. And that’s exactly what the kinetic enterprises are. It’s really how we’re helping our clients [to] create the right technology infrastructures that evolve with their business.”
Okay, let’s put aside the reacting part of running a business today. These organizations are supposed to be “kinetic.” The word means in the military a thing that has kinetic energy like a bomb, a bullet, or a directed energy beam. Kinetic suggests motion, either forward or backward.
The kinetic enterprise is supposed to move, do killer stuff? Obviously companies do not want to terminate with extreme prejudice their customers. Hold that thought. Most don’t I assume although social media sparking street violence may be a trivial, secondary consequence. So, let’s go with most of the time.
Set the craziness of the phrase aside. Ignore the wonky consultant spin, the IBM-inspired SAP software maze, and the role of Amazon AWS. What about this question:
When this cloud management soufflé collapses down, who is responsible?
Am I correct in recalling that Deloitte had a slight brush with Autonomy. AWS went offline last week. And SAP, well, just ask a former Westinghouse executive how that SAP implementation worked out.
The message in the story is that:
- No consultant on earth will willingly accept responsibility for making a suggest that leads to a massive financial problem for a client. That’s why those reports include options. Clients decide what poison to sprinkle on their Insecure Burger.
- SAP has been dodging irate users and customers for while, since 1972. How is your TREX search system working? What about those automated roll up reports?
- Amazon AWS is a wonderful outfit. Sure there are thousands of functions, features, and options. When one goes off the rails, how does that problem get remediated? Does Mr. Bezos jump in?
The situation set forth in the article makes clear that each of these big outfits (Deloitte, AWS, and SAP) will direct the customer with a problem to some one else.
This is charmingly chracterized as a “No throat to choke” situation.
Stephen E Arnold, December 4, 2020
Fleeter Tweeter: Zen and the Art of Fail Whaling
November 20, 2020
I am not a big tweeter. I am not too keen on the Twitter thing although one of my team fixed up a script to notify people about a new Beyond Search story or a DarkCyber video. That’s about it. I do enjoy seeing a senior manager with a scruffy beard explain the inner workings of the fine short message broadcasting service. The idea of running two companies from Africa strikes me as particularly interesting, a bit like the old TV show in which a Kung Fu expert handled crude and clumsy bad actors with a finger flick.
Now we have a fleeter tweeter.
I read “Twitter Ends Fleets Rollout after Just One Day As New Feature Crashes App.” The write up states:
Twitter is delaying its rollout of ‘Fleets’, its Stories-like function, while it fixes “performance and stability problems”.
For a company with a new and interesting chief security officer and a summer security challenge, the Tweeter thing seems to have some technical enhancements to add; namely, beaching the digital fail whale.
Fleets of fails?
Be calm. Be very chill. Africa may be the optimal place to retire. Senator Ted Cruz might want to visit in person, not just virtually.
Stephen E Arnold, November 20, 2020
Management 2020: This Seems Semi-Obvious
November 18, 2020
I read “Management Needs to Adapt for Out of Sight Employees.” The write up points out with scintillating brilliance:
More than four in ten (41%) decision makers surveyed worry their team won’t stay on task when working remotely. More than a quarter (28%) also feel their boardroom culture discourages remote working, and over half (59%) feel more pressure to be online outside of normal working hours. These factors indicate a need for a top-down shakeup of traditional management thinking and practices.
What about the New Yorker Magazine management methods based on the Toobin principle?
Are the survey’s findings validation of statements like these?
Out of sight, out of mind
I can feel you forgetting me
Where were you when everything was falling apart?
Am I that easy to forget?
How long before I am just a memory?
And then it occurred to me that you don’t miss me at all.
And these?
Opportunity makes a thief?
There’s no better vacation than my boss being virtual
I would prefer a job where I am politely ignored and left to my own devices with unlimited Internet access, cupcakes, and coffee.
Side gig?
Rule one on Zoom: Always be on mute
Thank goodness mom is not here.
Remote management: A work in progress with surveillance apps, video meeting logs, and millennial managers channeling Drucker.
Stephen E Arnold, November 18, 2020
Office Text Generation
November 11, 2020
Navigate to Office Ipsum. Select an “ipsum”, jargon for nonsense text,” and enjoy the output.
Here’s an example of the content created:
Out of the loop make it more corporate please gage [sic] where the industry is heading and give back to the community what we’ve learned. Disband the squad but rehydrate as needed workflow ecosystem yet hard stop. Move the needle golden goose we don’t want to boil the ocean so we need to socialize the comms with the wider stakeholder community. We need to make the new version clean and sexy it’s a simple lift and shift job cross sabers big data and personal development radical candor creativity requires you to murder your children.
I wish this were not so close to some of the “original content” I read each day.
Stephen E Arnold, November 11, 2020
Facebook: High School Science Club Management Faces Modest Challenge
November 4, 2020
Imagine running an elite high school for really smart people. Now think about having almost half of the people in school think you are a dork. Sound cool?
According to “49% Facebook Employees Don’t Believe It Had Positive Impact On World” seems to suggest that the senior management of ever lovable Facebook has this hurdle to surmount, crawl around, tunnel under, or leap over. The write up states:
Facebook released the results of its internal half-yearly “Pulse survey.” One of the key findings reported by Buzzfeed is that only 51% of employees believe that Facebook is having a positive impact on the world. The survey was taken by 49,000 Facebook employees in a period of two weeks in October.
How does one manage this “half don’t get with the program” issue? The write up does not consider this management question. But we learn:
Recently, the company has been working on various issues with the platform. The company first got rid of anti-vax content, then aimed to remove misinformation about the holocaust. The social media giant also took two good initiatives for flu shots and making U.S. citizens aware of voting. While those are all good things, the issues run deeper.
The challenge, however, is not limited to employees. If “Most Americans Think Social Media Has a Negative Effect on the US” presents accurate data, Facebook faces a larger management task.
Even more intriguing is Facebook’s growth runway. “Facebook Makes More Money per User Than Rivals, But It’s Running Out of Growth Options” asserts that Snap and Pinterest seems to be in “double digit year-over-year growth in users, revenue, and average revenue per user.” The reason? Advertising strategies.
“Move fast and break things” may apply to running a company in an manner that keeps half of the employees in a happy place. Maybe if management buys lunch, more people will feel good about the company’s innovative approach to making the world closer together. Maybe?
Stephen E Arnold, November 4, 2020
A Failure to Understand Google and History: First, There Is No Google History for Real Googlers
October 30, 2020
I read “Creative Director At Google Stadia Advocates Streamers Paying Game Devs And Publishers.” The write up explains why game streaming is a good thing. A Googler involved in Stadia, Google’s effort to be a player in the big money world of online escapism, wondered publicly if “Twitch and YouTube users should be “paying the developers and publishers” of the games they stream.”
The write up includes this point:
Meanwhile, I’m just wondering why Hutchinson doesn’t just go read his own employer’s 2013 study that shows just how beneficial let’s plays and game-streaming is for the industry. He might also want to realize that Google’s YouTube has an entire wing of it’s service called YouTube Gaming, built around game-streaming….But it’s probably time to educate Hutchinson on the actual facts that his own employer has made clear in the past.
Observations:
- Googlers are a-historical; that is, there is no history. This is not the Wu thing about the “end of history.” The past is a non-event.
- Googlers making statements illustrate the lack of a cohesive intellectual fabric at the Google. Googlers see the world through a lens crafted by a single Googler or a small group of Googlers clumping.
- Google lawyers, not those working on products, are responsible for figuring out what happened in the past. But those analyses are only germane to legal issues in the here and now.
This article, its reference to a 2013 Google study, and the observation of a single atomic Googler vibrating in bonus space underscore a lack of understanding about the company. The past — like the Googler who died of an alleged overdose on a yacht with an interesting person or the attempted suicide by a jilted friend of a senior Googler — don’t exist. Google invented Google. That’s for sure. However, the silliness of historical events, a record of actions, and the “actual facts” are not germane.
Google is a now outfit. History is for the non-Googleys.
Stephen E Arnold, October 30, 2020
Technical Debt with Cats: Lots of Cats
October 29, 2020
Cats are fine. Lots of cats can trigger a different reaction. I liked “Technical Debt: Why It’ll Ruin Your Software.” I ignored the cats and focused on the information payload of the article. The author does a good job of explaining what a number of people [a] ignore, [b] do not understand, and [c] miss the connection with cost and time over-runs.,
I circled three items in the write up:
First, I circled this passage:
The moment John chose the faster and easiest solution for him was the moment that the Technical Debt was inserted in the code.
The idea is that in order to “get ‘er done,” the Corona virus of cost, complexity, and chaos was let loose. The “faster and easiest” method is everywhere. Like a person with an addiction the individual will not admit, there is no single step toward remediation. The remediators will use the same method.
Second, I noted this diagram:
The chart makes clear what people under pressure often ignore. Costs are rising, and they may not be controllable. How much change has the core of Google search undergone in the last 20 years. Who wants to dig into the guts and deal with some of the interesting problems which exist? Answer: No one who wants a promotion and a chance to start a VC firm.
Third, the future is smart software:
In a realistic and respectable world, machines should take care of these situations, and not us.
Yep, and software will be just wonderful.
Stephen E Arnold, October 29, 2020
Amazon: Emulating GeoSpark?
October 28, 2020
Despite pandemic-related networking challenges, analytics database firm GeoSpock is making its move. Tech in Asia reveals, “UK-Based Database GeoSpock Bags $5.4m to Expand Further into Asia.” Lead by nChain and Cambridge Innovation Capital, this investment round brings GeoSpock to over $32 million in capital raised to date. It seems these and other investors see merit in the company’s claim to offer “the most advanced analytics database,” tailor-made to provide analytics, visualization, and insights for today’s ultra-connected world. Reporter Doris Yu writes:
“The company plans to use the new funds to improve its product and technical capabilities, as well as accelerate the development and adoption of its database in the market, according to a statement. What problem is it solving? ‘With the emergence of connected vehicles, smart cities, and the deployment of internet of things (IoT) sensors, the amount of data produced globally has exploded,’ the company told Tech in Asia, adding that traditional databases are ‘too slow and cumbersome.’ GeoSpock said it aims to produce a ‘cost-efficient, scalable, and fast database.’ … GeoSpock CEO Richard Baker said the company aims to disrupt the US$386 billion IoT big data analytics market. It works with customers on a subscription basis and charges for compute nodes that are available for use. With the increasing adoption of digitization throughout Asia, the company said its expansion plans will initially focus on Singapore and Japan as it develops teams and partnerships across the region.”
GeoSpock already has footholds in Asia, where it is working with both public and private organizations on smart city, automotive, maritime, and telecommunications projects. Launched in 2013, the company is based in Cambridge. GeoSpock now employs about 40 folks worldwide, but expects to hire more technical and customer-service staff in Singapore and Japan within the next year.
What’s interesting is that there is a company called GeoSpark Analytics. Coincidence?
Cynthia Murrell, October 19, 2020
Content Management: A New Spin
October 27, 2020
What do you get when a young wizard reinvents information management? First, there was records management. Do you know what that was supposed to do? Yep, manage records and know when to destroy them according to applicable guidelines. Next, there was content management. In the era of the Internet, newly minted experts declared that content destined for a Web site had to be management. There were some exciting solutions which made some consultants lots of money; for example, Broadvision/Aurea. Excellent solution. Then there was document management exemplified by companies like Exstream Software which still lives at OpenText as a happy 22 year old solution.) These “disciplines” generated much jargon and handwaving, but most of the chatter sank into data lakes and drowned. Once in a while, like Nessie, an XML/JSON monster emerges and roars, “Success. All your content belong to us.” On the shore of the data lake, eDiscovery vendors shiver in fear. Information management is a scary place.
I read because someone sent me a link, knowing my interest in crazy mid tier consulting speak, to this article: “The Problem with Books of Record and How an EMS Could Help Solve That Problem.” Now here’s the subtitle: “Execution management systems are a new category of software that unlocks value in the hairball of enterprise IT landscapes. Here’s how.”
The acronym EMS means “execution management systems.” Okay. EMS is similar to CMS (content management systems) but with a difference. Execution has a actionable edge. Execution. Get something done. Terminate with extreme prejudice.
Another clarification appears in the write up:
To be a book of record, the data would be in one place, always current and complete. Today’s business systems often have data stored, redundantly, in many places, with many elements incomplete and possibly out of date.
Okay, a book of record and the reference to the existing content chaos which exists in most of these “management” systems.
I am now into new territory. The filing cabinet has yielded to the data lake which suggests dumping everything in one big pool and relying of keywords, Fancy Dan solution like natural language processing, and artificial intelligence to deliver what the person looking for information needs. (The craziness of this approach can be relived by reading about the Google Search Appliance or using an enterprise search system to locate a tweet by a crazed marketer who decided to criticize a competitor after a two hour Zoom meeting followed by a couple of cans of Mountain Dew.)
The write up explains:
Solutions like Celonis’ EMS (execution management) exist because few vendors have focused on all these information handshakes. To create a really efficient business environment, the devil is in the nooks, crannies, handoffs, manual steps, integrations, systems changes, queues, and more. Execution management is about documenting, understanding, integrating, streamlining, optimizing and reengineering how work gets done. Put simply, Celonis’ tools, in short, document processes, mine what’s happening from the underlying systems to see what kinds of tortured paths are being followed to get work done and then, via benchmarks, best practices and smart automation capabilities, straighten out the flow.
Is this a sales pitch for a company called Celonis?
The firm, according to its Web site, is the number one in the execution management system space. I believe everything I read on the Internet.
Several observations:
- Automation is a hot topic. Hooking information to workflow makes sense.
- The word choice or attempt at creating awareness with the EMS moniker could be confusing to some. For me, EMS means emergency management solutions.
- Founded in 2011, Celonis has ingested (according to Crunchbase) more than $300 million in funding. Investors are optimistic and know that the trajectories of FileNet and FatWire are in their future.
The information management revolution continues. At some point, the problem with information in an organization will be solved. On the other hand, it may be one of those approaching infinity thing-a-ma-bobs. You can’t get there from here.
Some corporate executives experience stress when dealing with content and information challenges: Legal discovery, emails with long forgotten data, and references to documents which no longer “exist.”
Net net: Stress can lead to heart attacks. That’s when the real EMS is needed.
Stephen E Arnold, October 27, 2020
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