SharePoint – Six Servers Software Systems with Massive Cost Burden
October 18, 2009
SharePoint Sunday at Heathrow and was I surprised when I read Mary Jo Foley’s “What Makes Microsoft’s SharePoint Tick?” My thought was upon reading the story was that Ms. Foley was focused on explaining SharePoint and presenting its upsides and downside in an objective way. The article struck me as a clear warning to chief financial officers that sharp pencils are needed when figuring out the cost of a SharePoint installation. Get started at a great price and then learn:
It’s [SharePoint] not just a content management system or an enterprise social-networking product, or an intranet search system. It’s six different servers bundled into a single back-end for Microsoft Office. There are thousands of Microsoft employees working on 40 different teams contributing to the product. It has provided system integrators, consultants and other partners with a lot of business because it has been tricky to deploy, maintain and customize.
Okay, a bundle. Complexity. Lots of opportunity for slips twixt cup and lip. Bad in my opinion. Then I read:
…It’s not the cost of SharePoint server and the associated client-access licenses that are the biggest ticket items. He noted that a new InfoTrends survey found the biggest SharePoint-related expenditures were servers and storage, deployment/assessment services, development/maintenance services, i/o hardware (e.g. scanners, MFPs), and additional software.
CFOs are you paying attention. I am not sure you will read this statement and agree with me, but this means to me, “Hockey stick costs ahead now and forever more.” Complexity, burgeoning demands for storage, hunger for CPU cycles, maintenance, and technical support costs are part of the SharePoint package. Want to estimate these costs with confidence? I don’t. The cheerleaders for SharePoint are often engineers who have a job because SharePoint is a complicated beastie.
What this article makes explicit is that a deal for SharePoint today means uncontrollable costs tomorrow and then the day after. Six servers and 40 different teams! Demand for hardware. Need for technical expertise. The total cost of ownership is lots of money. Great for Microsoft and Microsoft Certified SharePoint partners. No so great for companies looking to reduce complexity and control costs in my opinion.
Stephen Arnold, October 18, 2009
Yikes, again no one paid me to share this opinion.
Future Microsoft SharePoint ESP Features Revealed
July 30, 2009
Stephen Bell wrote “Microsoft Fast Search to Mate with Social Networking.” The title brought a grin to this addled goose’s bill. I like the idea of Fast ESP “mating” with a social network. The metaphor brings a number of images to mind and invites a wide range of double entrendre. Maybe the ComputerWorld editors were tickling the goose’s funny bone?
The story asserts that a fellow named Steve Letford, a Microsoft wizard in New Zealand, revealed at a SharePoint conference that Fast ESP will be “mated with SharePoint in a number of ways.” What? I thought the headline said Fast ESP, and now it is SharePoint.
Which is it? Fast ESP gets social? SharePoint gets social? SharePoint is a collaborative content management platform with search available upon installation. I guess I don’t understand what is happening.
Mr. Bell reports:
In ordinary office productivity work, the Fast search tool will give more meaningful results than an ordinary search engine on unstructured data, because of its ability to recognize the semantics of such elements as a date or an address, Letford says. Its pipeline architecture enables different inquiries to be made concurrently on a stream of documents as they pass down the pipe, meaning multifaceted queries can be executed more efficiently. Documents retrieved by the search will be able to be further interrogated interactively and the documents and their interrelationships presented in graphical format.
Now that would be something. I need “meaningful results”. I am not sure if an address is a “semantics” component but entity extraction or a tagged field can be interpreted under the fuzzy wuzzy banner of semantics. Precision is not part of the toolkit of a marketer.
The article references a now long-i-the-tooth IDC study about the cost of looking for information. In the present economic climate, my hunch is that the organizations with such high costs might be road kill, but that type of thinking does not slow the rush of the Microsoft argument Mr. Bell reports.
The killer comment for me was:
Customers of the enterprise search tool will have to buy a specific license and purchase a dedicated search server. Enterprise search is not something you install on your PC or laptop, he [Letford] says. A third common use for high-end search capabilities, Microsoft predicts, will be in monetizing website offerings by guiding users to content for which they will be willing to pay, and bringing up relevant advertising messages. Letford confirmed, in answer to a question from the audience, that Microsoft’s public search-engine, Bing, will evolve to use FAST-style technology.
What does this statement mean for Powerset, the Xerox Parc plumbing, and the glue code created to create the Bing.com systems? More evolutionary change? Sounds like a major overhaul to me. If this statement is accurate (keep in mind that it comes far from the search think tanks in Redmond and Oslo, Microsoft has big plans for Fast ESP. SharePoint, and Bing.com.
Let’s do a flashback to the pre-Fast ESP sell out and before the Norwegian investigators looked into the alleged fraud at Fast Search & Transfer.
SharePoint: The Digital Maginot Line
June 19, 2008
Internet News has a must read story about Microsoft SharePoint here. Richard Adhika’s “Search, Social Networking Key in SharePoint” nails the identify crisis that Microsoft faces with this server product. SharePoint is search and social networking, The story casts into sharp relief that SharePoint is a polymorphic product. With millions of users, three flavors of search, and dozens of Certified Gold Partners selling add ins and add ons SharePoint is important to Microsoft.
To me the most interesting statement in the essay is:
Echoing statements by analysts and other vendors, he said the danger is that the millennials working in enterprises will “turn to outside services on the Internet,” which may breach compliance regulations and spur fears about information leaking outside the organization. Corporate IT is “increasingly thinking about how to build an internal social networking platform,” Koenigsbauer said, adding that SharePoint Server 2007 provides native support for wikis (define) and blogs, and lets users push content to mobile devices.
SharePoint, if I interpret Mr. Koenigsbauer’s comments as intended, suggests that SharePoint is a Maginot line, the line of concrete fortifications designed to protect France from Germany. Perhaps SharePoint in its search and collaborative form will work.
Stephen Arnold, June 19, 2008
Microsoft: Excellence in Action
July 25, 2022
I wanted to print one page of text. I thought a copy of the cute story about the antics of Elon and Sergey might be nice to keep. My hunch is that some of the content might be disappeared or be tough to see through the cloud of legal eagles responding to the interesting story. Sorry.
Nope.
Why?
Microsoft seems to be unable to update Windows without rendering a simple function. Was I alone in experiencing this demonstration of excellence? Nope. “Microsoft Warns That New Windows Updates May Break Printing.” The article states:
Microsoft said that the temporary fix has now been disabled by this week’s optional preview updates on Windows Server 2019 systems. This change will lead to printing and scanning failures in Windows environments with non-compliant devices.
There you go. Non compliant.
But wait, there’s more.
But wait there’s more!
“New Windows 11 Update Breaks the Start Menu Because Microsoft Hates Us All” explains:
It looks like Microsoft has once again shipped dodgy Windows 11 updates, with reports suggesting that the two latest cumulative updates have been causing serious issues with the Start menu. The updates in question are KB5015882 and KB5015814, and it looks like they’ve introduced a bug which causes to Start menu to disappear when you click to open it.
What do these examples suggest to me?
- A breakdown in basic quality control. Perhaps the company is involved in addressing layoffs, knock on effects from SolarWinds, and giving speeches about employee issues
- Alleged monopolies lack the management tools to deliver products and services which function like the marketing collateral asserts
- Employees follow misguided rules; for example, the Wall Street Journal’s assertion that employees should “ditch office chores that don’t help you get ahead.” See Page A 11, July 25, 2022. (If an employee is not as informed as a project lead or manager, how can the uninformed make a judgment about what is and what is not significant? This line of wacko reasoning allows companies with IBM type thinking to provide quantum safe algorithms BEFORE there are quantum computers which can break known encryption keys. Yep, the US government buys into this type of “logic” as well. Hello, NIST? Are you there.
Plus, Microsoft Teams, which is not exactly the most stable software on my Mac Mini, is going to get more exciting features. “Microsoft Is Launching a Facebook Rip-Off Inside Teams.” This article reports:
Microsoft is now launching Viva Engage today, a new Facebook-like app inside Teams that encourages social networking at work. Viva Engage builds on some of the strengths of Yammer, promoting digital communities, conversations, and self-expression in the workplace. While Yammer often feels like an extension of SharePoint and Office, Viva Engage looks like a Facebook replica. It includes a storylines section, which is effectively your Facebook news feed, featuring conversational posts, videos, images, and more. It looks and feels just like Facebook, and it’s clearly designed to feel similar so employees will use it to share news or even personal interests.
That’s exactly what I don’t want when “working.” The idea for me is to get a project, finish it, and move on to another project. Sound like kindergarten? Well, I listened to Mrs. Fenton. Perhaps some did not heed basic tips about generating useful outputs. Yeah, Teams with features added when the service does not do the job on some Macs. Great work from the Windows Phone and Surface units’ employer.
Net net: Problems? Yes. Fixable? I have yet to see proof that Microsoft can remediate its numerous technical potholes. Remember that Microsoft asserted that Russia organized 1,000 programmers to make Microsoft’s security issues more severe. In my view, Russia has demonstrated its inability to organize tanks, let alone complex coordinated software exploits. Come on, Microsoft.
Printers!
Stephen E Arnold, July 25, 2022
Betting $11 Million That Content Processing Can Be Fixed
February 13, 2020
The Semantic Web, data lakes, data ponds, dark data, federated information, natural language processing — you have heard the buzzwords for years. The solution? MarkLogic, IBM (Data Fountain, OmniFind, Vivisimo, or Watson), social graph outfits like CluedIn, and Google’s Ramanathan Guha inventions. What about Kapow? And there are others, hundreds maybe.
Nevertheless, making sense of oceans of digital information is a bit of task. What MBA-inspired manager asks about document exception folders? Ah, what’s that mean? Just delete them because no one wants to explain. It is Foosball time.
“AI Document Engineering Startup Docugami Raises $10M Seed Round in Unusually Large Early Stage Deal” reports some interesting information; for example:
Some former Microsofties did not gain traction at the Amazon-chasing Redmond firm
Funding sources include an assortment of investment firms SignalFire and NextWorld Capital. There are some people with links to the Google
What does Docugami seek to do? The article states:
The startup’s technology uses artificial intelligence to help users create documents such as contracts and reports that can then be analyzed in the aggregate as if the contents were stored in a structured database.
Okay, smart software, machine learning, computer vision, and “unique XML approaches.”
The millions of money indicate that the company founder Jean Paoli (who had his fingers on the keyboard cranking out the XML standard) can tell a heck of a story. The official word for this craft is “creating a narrative.”
The most interesting factoid in the write up is the multiple references to InfoPath. As you may know, InfoPath appears in Office 2003 and disappeared in 2014. Like many Microsoft ideas, filling in the blanks — like filling out a form to get work at Wendy’s — is a logical way to get users to generate structured data. Yeah, well. InfoPath is still around, and there are some rah rah users, but support officially ends in 2026. (Some of those users like forms and spend lots of money for SharePoint and other Microsoft works in progress.)
What happened to InfoPath other than not becoming the next Azure super service? XML and structured data for information in email, note apps, Excel files used to allow analysts to write their reports in a spreadsheet, and other Microsoft products was not a home run. That’s one problem, and the idea is to let smart software apply structure, assign index terms, extract named entities, and perform “knowledge extraction.” Sounds easy. Yeah, well.
But the federation issue has some other facets, and it is not clear if the Docugami approach will solve these; for example:
- Does a company want software to have access to content which may be confidential, incriminating, or restricted by law or common sense (that new drug in trial seems to be killing people so let’s not index that)?
- How does a content and indexing system deal with the wild and crazy information on the Internet? Some of that information may be important in litigation, competitive intelligence, and personal idiosyncrasies like comments added to certain interesting social media content.
- What happens when copyrighted material is sucked into the Docugami digital weather system? What happens when pornographic, drug related, and other information of a possible criminal nature is indexed along with those human resource salary data and the actual earnings data on the CFO’s computing device?
- Where will the content reside? What’s the cost for storage, transmission, updating, and flagging “incorrect” data?
For quite specific types of content, InfoPath and probably Docugami makes sense.
But the narrative may be more important than the word painting to describe a world in which information is at one’s fingertips.
Is DarkCyber skeptical? Not at all. There is insufficient information at this time to determine if those millions are bet on a potential Kentucky Derby winner or a creature who will spend its life carrying kids around a dude ranch’s pony ride.
Stephen E Arnold, February 13, 2020
New Enterprise Search Market Study
August 1, 2017
Don Quixote and Solving Death: No Problem, Amigo
I read “Global Enterprise Search Market 2017-2022.” I was surprised that a consulting firms would invest time and energy in writing about a market sector which has not been thriving. Now don’t start sending me email about my lack of cheerfulness about enterprise search. The sector is thriving, but it is doing so with approaches that are disguised as applications which deliver something other than inflated expectations, business closures, and lawsuits.
I will slay the beast that is enterprise search. “Hold still, you knave!”
First, let’s look at what the report covers, then I will tackle some of the issues about which I think as the author of the Enterprise Search Report and a number of search-related articles and analyses. (The articles are available from the estimable Information Today Web site, and the free analyses may be located at www.xenky.com/vendor-profiles.
The write up told me that enterprise search boils down to these companies:
Coveo Corp
Dassault Systemes
IBM Corp
Microsoft
Oracle
SAP AG
Coveo is a fork of Copernic. Yep, it’s a proprietary system which originally was focused on providing search for Microsoft. Now the company has spread its wings to include a raft of functions which range from the cloud to customer support / help desk services.
Dassault Systèmes is the owner of Exalead. Since the acquisition, Exalead as a brand has faded. The desktop search system was killed, and its proprietary technology lives on mostly as a replacement for Dassault’s internal search system which was based on Autonomy. Most of the search wizards have left, but the Exalead technology was good before Dassault learned that selling search was indeed a challenge.
IBM offers a number of products which include open source Lucene, acquired technology like Vivisimo’s clustering engine, and home brew code from its IBM wizards. (Did you know that the precursor of PageRank was an IBM “invention”?) The key is that IBM uses search to sell services which have a higher margins than providing a free version of brute force information access.
MC+A Is Again Independent: Search, Discovery, and Engineering Services
December 7, 2016
Beyond Search learned that MC+A has added a turbo-charger to its impressive search, content processing, and content management credentials. The company, based in Chicago, earned a gold star from Google for MC+A’s support and integration services for the now-discontinued Google Search Appliance. After working with the Yippy implementation of Watson Explorer, MC+A retains its search and retrieval capabilities, but expanded its scope. Michael Cizmar, the company’s president told Beyond Search, “Search is incredibly important, but customers require more multi-faceted solutions.” MC+A provides the engineering and technical capabilities to cope with Big Data, disparate content, cloud and mixed-environment platforms, and the type of information processing needed to generate actionable reports. [For more information about Cizmar’s views about search and retrieval, see “An Interview with Michael Cizmar.”
Cizmar added:
We solve organizational problems rooted in the lack of insight and accessibility to data that promotes operational inefficiency. Think of a support rep who has to look through five systems to find an answer for a customer on the phone. We are changing the way these users get to answers by providing them better insights from existing data securely. At a higher level we provide strategy support for executives looking for guidance on organizational change.
Alphabet Google’s decision to withdraw the Google Search Appliance has left more than 60,000 licensees looking for an alternative. Since the début of the GSA in 2002, Google trimmed the product line and did not move the search system to the cloud. Cizmar’s view of the GSA’s 12 year journey reveals that:
The Google Search Appliance was definitely not a failure. The idea that organizations wanted an easy-to-use, reliable Google-style search system was ahead of its time. Current GSA customers need some guidance on planning and recommendations on available options. Our point of view is that it’s not the time to simply swap out one piece of metal for another even if vendors claim “OEM” equivalency. The options available for data processing and search today all provide tremendous capabilities, including cognitive solutions which provide amazing capabilities to assist users beyond the keyword search use case.
Cizmar sees an opportunity to provide GSA customers with guidance on planning and recommendations on available options. MC+A understands the options available for data processing and information access today. The company is deeply involved in solutions which tap “smart software” to deliver actionable information.
Cizmar said:
Keyword search is a commodity at this point, and we helping our customers put search where the user is without breaking an established workflow. Answers, not laundry lists of documents to read, is paramount today. Customers want to solve specific problems; for example, reducing average call time customer support using smart software or adaptive, self service solutions. This is where MC+A’s capabilities deliver value.
MC+A is cloud savvy. The company realized that cloud and hybrid or cloud-on premises solutions were ways to reduce costs and improve system payoff. Cizmar was one of the technologists recognized by Google for innovation in cloud applications of the GSA. MC+A builds on that engineering expertise. Today, MC+A supports Google, Amazon, and other cloud infrastructures.
Cizmar revealed:
Amazon Elastic Cloud Search is probably doing as much business as Google did with the GSA but in a much different way. Many of these cloud-based offerings are generally solving the problem with the deployment complexities that go into standing up Elasticsearch, the open source version of Elastic’s information access system.
MC+A does not offer a one size fits all solution. He said:
The problem still remains of what should go into the cloud, how to get a solution deployed, and how to ensure usability of the cloud-centric system. The cloud offers tremendous capabilities in running and scaling a search cluster. However, with the API consumption model that we have to operate in, getting your data out of other systems into your search clusters remains a challenge. MC+A does not make security an afterthought. Access controls and system integrity have high priority in our solutions.
MC+A takes a business approach to what many engineering firms view as a technical problem. The company’s engineers examine the business use case. Only then does MC+A determine if the cloud is an option. If so, which product or projects capabilities meet the general requirements. After that process, MC+A implements its carefully crafted, standard deployment process.
Cizmar noted:
If you are a customer with all of your data on premises or have a unique edge case, it may not make sense to use a cloud-based system. The search system needs to be near to the content most of the time.
MC+A offers its white-labeled search “Practice in a Box” to former Google partners and other integrators. High-profile specialist vendors like Onix in Ohio are be able to resell our technology backed by the MC+A engineering team.
In 2017, MC+A will roll out a search solution which is, at this time, shrouded in secrecy. This new offering will go “beyond the GSA” and offer expanded information access functionality. To support this new product, MC+A will announce a specialized search practice.
He said:
This international practice will offer depth and breadth in selling and implementing solutions around cognitive search, assist, and analytics with products other than Google throughout the Americas. I see this as beneficial to other Google and non-Google resellers because, it allows other them to utilize our award winning team, our content filters, and a wealth of social proofs on a just in time basis.
For 2017, MC+A offers a range of products and services. Based on the limited information provided by the secrecy-conscious Michael Ciznar, Beyond Search believes that the company will offer implementation and support services for Lucene and Solr, IBM Watson, and Microsoft SharePoint. The SharePoint support will embrace some vendors supplying SharePoint centric like Coveo. Plus, MC+A will continue to offer software to acquire content and perform extract-transform-load functions on premises, in the cloud, or in hybrid configurations.,
MC+A’s approach offers a business-technology approach to information access.
For more information about MC+A, contact sales@mcplusa.com 312-585-6396.
Stephen E Arnold, December 7, 2016
Five Years in Enterprise Search: 2011 to 2016
October 4, 2016
Before I shifted from worker bee to Kentucky dirt farmer, I attended a presentation in which a wizard from Findwise explained enterprise search in 2011. In my notes, I jotted down the companies the maven mentioned (love that alliteration) in his remarks:
- Attivio
- Autonomy
- Coveo
- Endeca
- Exalead
- Fabasoft
- IBM
- ISYS Search
- Microsoft
- Sinequa
- Vivisimo.
There were nodding heads as the guru listed the key functions of enterprise search systems in 2011. My notes contained these items:
- Federation model
- Indexing and connectivity
- Interface flexibility
- Management and analysis
- Mobile support
- Platform readiness
- Relevance model
- Security
- Semantics and text analytics
- Social and collaborative features
I recall that I was confused about the source of the information in the analysis. Then the murky family tree seemed important. Five years later, I am less interested in who sired what child than the interesting historical nuggets in this simple list and collection of pretty fuzzy and downright crazy characteristics of search. I am not too sure what “analysis” and “analytics” mean. The notion that an index is required is okay, but the blending of indexing and “connectivity” seems a wonky way of referencing file filters or a network connection. With the Harvard Business Review pointing out that collaboration is a bit of a problem, it is an interesting footnote to acknowledge that a buzzword can grow into a time sink.
There are some notable omissions; for example, open source search options do not appear in the list. That’s interesting because Attivio was at that time I heard poking its toe into open source search. IBM was a fan of Lucene five years ago. Today the IBM marketing machine beats the Watson drum, but inside the Big Blue system resides that free and open source Lucene. I assume that the gurus and the mavens working on this list ignored open source because what consulting revenue results from free stuff? What happened to Oracle? In 2011, Oracle still believed in Secure Enterprise Search only to recant with purchases of Endeca, InQuira, and Rightnow. There are other glitches in the list, but let’s move on.
Finding Information Takes a Backseat to Providing a Comprehensive User Experience
July 20, 2016
The article titled An Intranet Success Story on BA Insight asserts that search is less about finding information than it is about user experience. In the context of Intranet networks and search, the article discusses what makes for an effective search engine. Nationwide Insurance, for example, forged a strong, award-winning intranet which was detailed in the article,
“Their “Find Anything” locator, navigation search bar, and extended refiners are all great examples of the proven patterns we preach at BA Insight…The focus for SPOT was clear. It’s expressed in three points: Simple consumer-like experience, One-stop shop for knowledge, Things to make our jobs easier… All three of these connect directly to search that actually works. The Nationwide project has generated clear, documented business results.”
The results include Engagement, Efficiency, and Cost Savings, in the form of $1.5M saved each year. What is most interesting about this article is the assumption that UX experience trumps search results, or at least, search results are merely one aspect of search, not the alpha and omega. Rather, providing an intuitive, user-friendly experience should be the target. For Nationwide, part of that targeting process included identifying user experience as a priority. SPOT, Nationwide’s social intranet, is built on Yammer and SharePoint, and it is still one of the few successful and engaging intranet platforms.
Chelsea Kerwin, July 20, 2016
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
There is a Louisville, Kentucky Hidden Web/Dark
Web meet up on July 26, 2016.
Information is at this link: http://bit.ly/29tVKpx.
The Progress and Obstacles for Microsoft Delve When It Comes to On-Premise Search
March 7, 2016
The article titled Microsoft Delve Faces Challenges in Enterprise Search Role on Search Content Management posits that Microsoft Delve could use some serious enhancements to ensure that it functions as well with on-premises data as it does with data from the cloud. Delve is an exciting step forward, an enterprise-wide search engine that relies on machine learning to deliver relevant results. The article even goes so far as to call it a “digital assistant” that can make decisions based on an analysis of previous requests and preferences. But there is a downside, and the article explains it,
“Microsoft Delve isn’t being used to its full potential. Deployed within the cloud-based Office 365 (O365) environment, it can monitor activity and retrieve information from SharePoint, OneDrive and Outlook in a single pass — and that’s pretty impressive. But few organizations have migrated their entire enterprise to O365, and a majority never will: Hybrid deployments and blending cloud systems with on-premises platforms are the norm… if an organization has mostly on-premises data, its search results will always be incomplete.”
With a new version of Delve in the works at Microsoft, the message has already been received. According to the article, the hybrid Delve will be the first on-premise product based on SharePoint Online. You can almost hear the content management specialists holding their breaths for an integrated cloud and on-premise architecture for search.
Chelsea Kerwin, March 7, 2016
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
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