Enterprise Search: Fee Versus Free
November 25, 2014
I read a pretty darned amazing article “Is Free Enterprise Search a Game Changer?” My initial reaction was, “Didn’t the game change with the failures of flagship enterprise search systems?” And “Didn’t the cost and complexity of many enterprise search deployments fuel the emergence of the free and open source information retrieval systems?”
Many proprietary vendors are struggling to generate sustainable revenues and pay back increasingly impatient stakeholders. The reality is that the proprietary enterprise search “survivors” fear meeting the fate of Convera, Delphes, Entopia, Perfect Search, Siderean Software, TREX, and other proprietary vendors. These outfits went away.
Many vendors of proprietary enterprise search systems have left behind an environment in which revenues are simply not sustainable. Customers learned some painful lessons after licensing brand name enterprise search systems and discovering the reality of their costs and functionality. A happy quack to http://bit.ly/1AMHBL6 for this image of desolation.
Other vendors, faced with mounting costs and zero growth in revenues, sold their enterprise search companies. The spate of sell outs that began in the mid 2000s were stark evidence that delivering information retrieval systems to commercial and governmental organizations was difficult to make work.
Consider these milestones:
Autonomy sold to Hewlett Packard. HP promptly wrote off billions of dollars and launched a fascinating lawsuit that blamed Autonomy for the deal. HP quickly discovered that Autonomy, like other complex content processing companies, was difficult to sell, difficult to support, and difficult to turn into a billion dollar baby.
Convera, the product of Excalibur’s scanning legacy and ConQuest Software, captured some big deals in the US government and with outfits like the NBA. When the system did not perform like a circus dog, the company wound down. One upside for Convera alums was that they were able to set up a consulting firm to keep other companies from making the Convera-type mistakes. The losses were measured in the tens of millions.
Microsoft Expands Software Bug Bounty Program
October 7, 2014
Microsoft has long sponsored a bug bounty program to keep an eye on potential vulnerabilities in its software. This vigilance is especially helpful for the large, hulking SharePoint program and its multitude of potential loopholes. Read more in the V3.CO.UK article, “Microsoft Offers Cash for Outlook, Office365, SharePoint, and Yammer Bugs.”
The article begins:
“Microsoft has expanded the remit of its bug bounty programme to include Outlook, Office365, Sharepoint, Lync, Windows.net, Microsoftonline.com and Yammer. The expansion means bug hunters that spot flaws that could be used for cross-site scripting (XSS), cross-site request forgery (CSRF), cross-tenant data tampering, insecure direct object references, remote code injection, server-side code execution, privilege escalation, and security misconfigurations will receive a minimum payment of $500.”
Stephen E. Arnold has devoted his career to all things search, including a strong focus on SharePoint. At ArnoldIT.com, he gives a lot of attention to the potential shortcomings of SharePoint, knowing that end users and managers alike have a good deal of trouble navigating the overwhelming platform. His SharePoint feed is a good place to find news about bugs and fixes, as well as tips related to getting the most of any organization’s SharePoint implementation.
Emily Rae Aldridge, October 07, 2014
RAVN: SOLR Search and Autonomy Services
March 22, 2014
My Overflight system flagged news about RAVN’s enterprise search and DocAuto, a company that “makes matter-centricity, email management, IDOL management, and other content management operations flexible, seamless, and secure. I must admit I was not sure what DocAuto did. I have a fleeting recollection of learning about RAVN when I was at a very disorganized enterprise search conference in London in 2013. I don’t know if the conference was in a tizzy or whether the speakers were suffering from jet lag.
RAVN’s Web site asserts that the company delivers “the power of understanding.” I’m okay with tag lines. I am not exactly sure what “understanding” means in the RAVN context, but most outfits offering “enterprise search” use words that sound like they are full of freight. I ask questions like “What is understanding?” and chuckle as I listen to the marketer explain “understanding” to me. Most of these folks are not epistemologists, however.
RAVN’s Web site offers solutions for Big Data, the power of understanding, real time understanding, and knowledge management. I am not sure what any of these buzzwords means. I write a column for KMWorld, and, truth be told, I have absolutely no idea about the meaning of “knowledge” or, for that matter, “management.” I worked at Booz, Allen & Hamilton—at one time one of the world’s leading management consulting firms—and I never understood what “management” meant. I think it was a way to bill client for 20 somethings to do outsourced work. Don’t hold me to this idea because at age 70, the past grows more hazy with each passing day.
The capabilities of RAVN include a knowledge graph, enterprise search, an expert locator, sentiment, and core. I clicked on the enterprise search link and and learned:
The words explaining this diagram embraced “connecting to and unifying diverse content repositories.” I think that means “federated search. RAVN “surfaces results in meaningful ways.” I am not sure what this means. RAVN search delivers relevance ranking, “enterprise scale content security,” enterprise search “scalability,” and “performance.”
The firm offers a power of understanding approach and provides a short video explaining how I can “harness the power of understanding.” The video replaces chaos with structure. The system learns the user’s interests. RAVN puts a user ahead of the competition. RAVN handles text, audio, video, and knowledge.
This manual work is not good.
The automatic RAVN system is good.
RAVN offers a core, a knowledge graph, and SharePoint support.
The company’s services include support for Autonomy IDOL, which appears to have influenced the bold assertions about RAVN’s own search system, and SOLR. My hunch is that RAVN will provide an open source solution with some connectors and software wrappers.
I will keep my eye on RAVN search. For now, the company is in buzzword marketing mode.
Stephen E Arnold, March 22, 2014
Temis and MarkLogic: Timid? Not on the Semantic Highway
April 12, 2013
My in box overfloweth. Temis has rolled out a number of announcements in the last 10 days. The company is one of the many firms offering “semantic” technology. Due to the vagaries of language, Temis is in the “content enrichment” business. The idea is that technology indexes key words and concepts even though a concept may not be expressed in a text document. I call this indexing, but “enrichment” is certainly okay.
The first announcement which caught my attention was a news release I saw on the Marketwatch for fee distribution service. The title of the article was “TEMIS Completes Successful Wide Scale Semantic Content Enrichment Test in Windows Azure.” A news release about a test struck me as unusual. The key point for me was that Temis is positioning itself to go after the SharePoint add in market.
The second announcement was a news story distributed by Eureka Alert called “Wiley Selects Temis for Semantic Big Data Initiative The key point is that a traditional publishing company has licensed software to do what humans used to do in a venerable publishing company which, until recently, was sticking with traditional methods and products. Will Temis propel John Wiley to the top of the leader board of professional publishers? Hopefully some information will become available quickly.
The third announcement which I noted was “Temis and MarkLogic Strengthen Strategic Alliance.” The write up hits the concepts of semantics and big data. Here’s the passage which intrigued me:
MarkLogic® Server is the only enterprise NoSQL database designed for building reliable, scalable and secure search, analytics and information applications quickly and easily. The platform includes tools for fast application development, powerful analytics and visualization widgets for greater insight, and the ability to create user-defined functions for fast and flexible analysis of huge volumes of data.
I am uncomfortable with the notion of “only”. MarkLogic is an XML centric data management system. Software wrappers can use the XML back end for a range of applications. These include something as exotic as a Web site for the US Army to more sophisticated applications for publishing technical documents for an aircraft manufacturing firm. However, there are a number of ways to accomplish these tasks and some of the options make use of somewhat similar technology; for example, eXist-db. While not perfect, the fact that an alternative exists only increases my discomfort with an “only”.
So what’s up? My hunch is that both MarkLogic and Temis are in flat out marketing mode. Clusters of announcements are, in my experience, an indication that the pipeline needs to be filled. Equally surprising is that MarkLogic into a big data player and an enterprise search system, not a publishing system. Most vendors are morphing. The tie up with Temis suggests that Temis’ back end needs some beefing up. The MarkLogic positioning is that it is now a player in semantics and big data. I think that partnering is a quick way to fill gaps.
Will MarkLogic blast through the $100 million in revenue ceiling? Will Temis emerge as a giant slayer in semantic big data? The company recently raised $25 million to become a player in big data. (See “Big Data Boon: MarkLogic Pulls In $25 Million In VC Funding”.) Converting $25 million into high margin revenue could tax the likes of Jack Welch in his prime.
My hunch is that both firms’ management teams have this as a 2013 goal. With the patience of investors wearing thin for many search and content processing vendors, closed deals are a must. The economy may be improving for analysts on CNBC, but for search vendors, making Autonomy-scale or Endeca-scale revenues may be difficult, if not impossible.
In my opinion, the labels “big data” and semantics do not by themselves deliver revenue the way Google delivers Adwords. As more search firms chase additional funding, has the world of search switched from finding information for customers to getting money to stay in business?
No timidity visible as these two firms race down the semantic interstate.
Stephen E Arnold, April 12, 2013
JackBe Releases Presto 3.5 BI Solution
March 4, 2013
The Best Analytics Blog presents us with quite the string of buzzwords in, “JackBe Brings Metric-Driven Real-Time Operational Intelligence to Front-Line. . . .” The press release tells us that the business intelligence outfit JackBe has released the newest version of its flagship product, Presto. This version is said to improve the accessibility of the software’s operational measures. The write-up states:
“Presto 3.5 extends its user-friendly interface to include new options to create dashboards through drag-and-drop, to add custom visualizations as easily as plugging in the view, and to customize Presto with a customer’s own logo and colors. Once created, all Presto dashboards are portable with HTML5 apps that run anywhere, including SharePoint, portals, websites, tablets and mobile phones with the same look-and-feel of the native device. Presto 3.5 has enhanced security for mobile devices and a more secure single-sign-on experience for social media sites.”
JackBe emphasizes real-time intelligence tools and easy-to-use dashboards while promising tight security features. They also offer their own add-ons for use with mobile devices, portals, and SharePoint. The company is headquartered in Chevy Chase, Maryland, with offices in Mexico City and Fremont, California.
Cynthia Murrell, March 04, 2013
Sponsored by ArnoldIT.com, developer of Augmentext
The Google Search Appliance Adds Bells and Whistles
October 18, 2012
A version of this article appears on the www.citizentekk.com Web site.
The Google Search Appliance is getting along in year. A couple of weeks ago (October 2012), Google announced that Version 7.0 of the Google Search Appliance GB-7007 and the GB-9009 was available. The features of the new system are long-overdue in my opinion. Among the new features are two highly desirable enhancements: better security controls, faceted browsing. But the killer feature, in my opinion, is support of the Google Translate application programming interface.
Microsoft will have to differentiate the now aging SharePoint Search 2013 from a Google Search Appliance. Why? GSA Version 7 can be plugged into a SharePoint environment and the system will, without much or fuss, index the SharePoint content. Plug and play is not what SharePoint Search 2013 delivers. The fast deployment of a GSA remains one of its killer features. Simplicity and ease of use are important. When one adds Google magic, the GSA Version 7 can be another thrust at Microsoft’s enterprise business.
See http://www.bluepoint.net.au/google-search/gsa-product-model
Google has examined competitive search solutions and, in my opinion, made some good decisions. For example, a user may add a comment to a record displayed in a results list. The idea of allowing enterprise users add value to a record was a popular feature of Vivisimo Velocity. But since IBM acquired Vivisimo, that company has trotted down the big data trail.
Endeca has for more than 12 years offered licensees of its systems point-and-click navigation. An Endeca search solution can slash the time it takes for a user to pinpoint content related to a query. Google has made the GSA more Endeca like while retaining the simplified deployment which characterizes an appliance solution.
As I mentioned in the introduction, one of the most compelling features of the Version 7 GSAs is direct support for Google Translate. Organizations increasingly deal with mixed language documents. Product and market research will benefit from Google’s deep support of languages. At last count, Google Translate supported more than 60 languages, excluding Latin and Pig Latin. Now Google is accelerating its language support due to its scale and data sets. Coupled with Google’s smart software, the language feature may be tough for other vendors to match.
Enterprise searchers want to be able to examine a document quickly. To meet this need, Google has implemented in-line document preview. A user can click on a hit and see a rendering of the document without having to launch the native applications. A PDF in a results list appears without waiting the seconds it takes for Adobe Reader or FoxIt to fetch and display the document.
What’s not to like? The GSA GB-7007 and GB-9009 delivers most of the most-wanted features to make content searchable regardless of resource. If a proprietary file type must be indexed, Google provides developers with enough information to get the content into a form which the GSA can process. Failing that, Google partners and third-party vendors can deliver specialized connectors quickly.
Tips for Boosting Information Security in the Farm
October 1, 2012
As information storage and access extends to the Cloud and mobile devices, security concerns are an increasing priority for organizations. Rob Rachwald shares five tips to boost information security in his ComputerWeekly.com post, “How to Secure a SharePoint Environment.” Access rights, protecting Web applications, and controlling data migration are just some of the challenges discussed. Addressing compliance mandates is also on the list:
’60% of organizations have yet to bring SharePoint into line with existing data compliance policies. – AIIM 2011.’ Native SharePoint activity monitoring lacks an intuitive, easy-to-use interface for reporting and analytics. Without a third-party solution, businesses must first decode SharePoint’s internal representation of log data before they can access meaningful information. Use enterprise-class technology that combines permissions and activity details to automate compliance reporting.
Rachwald also suggests using a policy framework to build rules across SharePoint’s components to be able to respond in real time to suspicious activity. Investing in the tools to organize, manage, and protect valuable business information assets is part of improving business security. One solution worth a second look is Fabasoft Mindbreeze. Fabasoft is certified and tested according to relevant standards, including ISO 27001, ISO 200000, ISO 9001, and ISAE 3402, for security and reliability. And compliance is checked in regular external audits.
Philip West, October 01, 2012
Sponsored by ArnoldIT.com, developer of Augmentext.
Critical Patches Fend off Microsoft Active Attacks
June 22, 2012
Internet Explorer has long been a vulnerable target to cyber attacks, malware and the like, but Microsoft has just announced a large batch of patches in order to address vulnerabilities across a wide variety of their software offerings. ComputerWorld UK provides a complete breakdown in, “Microsoft Patches 26 Bugs, Warns Users of Active Attacks.”
Giving attention to all of the vulnerabilities, the author reports on what may be the most critical update, the one in need of adoption first. He quotes Andrew Storms, director of security operations at nCircle Security:
‘Certainly, [MS12-036] makes it to the top of the worrisome list,’ said Storms. That update, also rated critical, patches just one vulnerability in the Remote Desktop Protocol (RDP), a Windows component that lets users remotely access a PC or server. RDP is frequently used by corporate help desks, off-site users and IT administrators to manage servers at company data centers and those the enterprise farms out to cloud-based service providers.
Implications for those organizations that use Remote Desktop Protocol in any manner in their infrastructure, but especially in their enterprise SharePoint deployment, are obvious. There is need for concern and quick action in order to plug the security gap. However, it’s also reported that oddly, the updates must be manually downloaded.
The author continues:
All of the patches must be downloaded manually from Microsoft’s Download Center. They’re not served up through the usual Windows Update service or the enterprise-grade Windows Server Update Service (WSUS) software.
It seems that such critical updates, especially for those who use ubiquitous SharePoint, would be made more readily accessible and users would receive prompt notification.
For enterprises that are concerned about their security needs, consider a smart third party solution like Fabasoft Mindbreeze. Smaller and more agile, these companies can devote greater attention to security needs. Additionally, in the interest of being fair, Microsoft is always going to be a target for malware and viruses because of its sheer size. It is truly a huge target. However, adding Fabasoft Mindbreeze Enterprise to an existing SharePoint infrastructure will not only make the whole enterprise more secure, but also more easily accessible.
Read more about the security adherence of Fabasoft Mindbreeze, including relevant ISO standards. Just one example is as follows:
ISO 27001: The ISO standard 27001 is a worldwide recognized standard for the evaluation of the security of IT environments. For customers the certification means the adherence to clearly defined technical and security-based standards regarding all IT and business processes as well as all the company’s confidential information.
Sometimes bigger is not necessarily better, and this is one instance in which it definitely proves true. Move away from Microsoft, the major target of viruses and malware, and move toward a more agile, more secure solution. Fabasoft Mindbreeze Enterprise, and the whole suite of Mindbreeze products, can not only ease your security concerns, but also provide a more satisfying user experience.
Emily Rae Aldridge, June 22, 2012
Sponsored by Pandia.com
Another Award for Fabasoft Mindbreeze
June 12, 2012
One of the greatest strengths of the Fabasoft suite of solutions is their interoperability. Fabasoft Mindbreeze Enterprise is a wonderful compliment and/or alternative to SharePoint. But the flagship product is not the only product getting attention. “Fabasoft Wins EuroCloud Austria Award 2012,” tells us that Folio Cloud is the best Cloud service product in Austria. We would argue that the product can hold its own internationally.
The article reports:
Karl Mayrhofer, Managing Director at Fabasoft Distribution GmbH accepted the award together with Fabasoft Folio Cloud Product Owner Mag. Harald Pfoser: ‘We are pleased to receive this award as the best Cloud service product in Austria. The expert jury showed a clear focus on more security in the Cloud and particularly highlighted the Cloud access with Digital ID, state-proofed identities. In Austria Folio Cloud supports this with mobile signature, in Germany with the digital ID card and in Switzerland with the SuisseID. Because business partners want absolute clarity concerning whom they are collaborating with online in Europe.’
More information about the Folio Cloud product can be found on the Fabasoft web site:
Folio Cloud stands for security and agility. Folio Cloud is the optimal online tool for efficient data management on all devices and secure online storage. Whether at home on your PC or on the move with your smartphone. Folio Cloud has established itself as the best solution for your mobile, secure data exchange. Agile data management and secure online collaboration are hereby guaranteed. Folio Cloud stands for a secure alternative to FTP Server.
So for SharePoint users who are struggling with Cloud service and mobile accessibility features, an implementation of Fabasoft Mindbreeze Enterprise, teamed up with Folio Cloud may just offer the needed solution. The award-winning combo is definitely worth a second look.
Emily Rae Aldridge, June 12, 2012
Sponsored by Pandia.com
IBM Concerned with Personal Mobile Device Security
June 8, 2012
In an age where technology is moving completely towards mobile, including enterprise and content management solutions, concerns about security are valid and growing. General security awareness regarding mobile technology has not yet caught up to the level that is assumed for desktop or in-network computing.
David Roe gives a full report for CMS Wire in, “IBM Curtails Use of Personal Mobile Devices Over Unsecured App Fears.”
According to an article in the MIT Technology Review, IBM is stopping employees from using their own portable devices in the IBM workplace.
Some of the concern is about business intelligence and keeping a tight lid on proprietary information.
Public file transfer systems like Dropbox have been banned as has Apple’s iCloud; instead, employees use an IBM-hosted version called MyMobileHub as, Horan says, there is the possibility that internal, sensitive information will get loose and into the wild. Also getting the chop is Apple’s personal assistant Siri based on fears that confidential information will get out. It seems that the licensing agreement says that anything recorded using the app will also be recorded by Apple servers so you can see why IBM might be nervous.
However, this opens up a broader discussion about the security of mobile devices and software, and its continued usage for business essentials such as enterprise search. SharePoint deployments are common, but secure means to access the farm remotely are plagued with security concerns. Some third party solutions are doing a good job of anticipating the need and bridging the gap.
We like Fabasoft Mindbreeze and their attention to the mobility needs of the enterprise.
Smartphones and tablets allow you to act quickly in business matters – an invaluable competitive advantage. Fabasoft Mindbreeze Mobile makes company knowledge available on all mobile devices. You can act freely, independently and yet always securely. Irrespective of what format the data is in. Full functionality: Search results are displayed homogenously to the web client with regards to clear design and intuitive navigation.
Keep an eye on Fabasoft Mindbreeze and their ability to adapt quickly to the ever changing needs of SharePoint users or enterprise newcomers.
Emily Rae Aldridge, June 8, 2012
Sponsored by Pandia.com
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