Instant Technologies: Findability Push

February 14, 2012

Poor, poor search vendors. Competition comes from start ups, old outfits dosing on Krating Daeng, and outliers staffed with Smith College and Radcliffe college medieval studies and environmental science and policy majors working in technical marketing.

We noted the Instant Technologies’ Integrys Archive Viewer’s tweaking of its archiving, compliance, search, and discovery solution. The enhancement makes it possible to “discover” instant messages. According to the announcement:

Instant Archive Viewer is the leading archiving and compliance, search, and discovery solution for Microsoft OCS and Lync 2010. Instant Archive Viewer helps organizations enforce internal IM usage policies and quickly respond to compliance audits and legal discovery requests. Instant Archive Viewer is a highly scalable, and stable, OCS/Lync 2010 archiving application and is in use at many of the leading financial service organizations.

Several observations:

The solution appears to be just the ticket for outfits embracing Microsoft and IBM solutions. The Instant Technologies’ solution calls my attention to this question, “Aren’t Microsoft and IBM already providing these functions with their cornucopia of components?”

Then I realized, “If Instant Technologies has an innovation, what does that suggest about the native Microsoft and IBM solutions or the functions now available from other third party solution providers?”

Finally, I wondered, “How will companies buying older solutions such as Clearwell, Stratify, and similar vendors going to respond?”

In short, traditional key word search seems to be going the way of the dodo. In its place are traditional key word search systems with tweaks and some features. The task of deciding “which system” gets more difficult each day I conclude. Perhaps an azure chip consultant will aim its intellectual fire power at this market niche, roll out a crazy matrix, and estimate that add-ins are worth billions in 2016”? One can only wait with bated breath.

Stephen E Arnold, February 14, 2012

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