Beyond Google, How to Work Your Search Engine
August 28, 2015
The article on Funnelback titled Five Ways to Improve Your Website Search offers tips that may seem obvious, but could always stand to be reinforced. Sometimes the Google site:<url> is not enough. The first tip, for example, is simply to be helpful. That means recognizing synonyms and perhaps adding an autocomplete function in case your site users think in different terms than you do. The worst case scenario is search is typing in a term and yielding no results, especially when the problem is just language and the thing being searched for is actually present, just not found. The article goes into the importance of the personal touch as well,
“You can use more than just the user’s search term to inform the results your search engine delivers… For example, if you search for ‘open day’ on a university website, it might be more appropriate to promote and display an ‘International Open Day’ event result to prospective international students instead of your ‘Domestic Student Open Day’ counterpart event. This change in search behavior could be determined by the user’s location – even if it wasn’t part of their original search query.”
The article also suggests learning from the search engine. Obviously, analyzing what customers are most likely to search for on your website will tell you a lot about what sort of marketing is working, and what sort of customers you are attracting. Don’t underestimate search.
Chelsea Kerwin, August 28, 2015