Delve Is No Jarvis
March 3, 2016
A podcast at SearchContentManagement, “Is Microsoft Delve Iron Man’s Edwin Jarvis? No Way,” examines the ways Delve has yet to live up to its hype. Microsoft extolled the product when it was released as part of the Office 365 suite last year. As any developer can tell you, though, it is far easier to market than deliver polished software. Editor Lauren Horwitz explains:
“While it was designed to be a business intelligence (BI), enterprise search and collaboration tool wrapped into one, it has yet to make good on that vision. Delve was intended to be able to search users’ documents, email messages, meetings and more, then serve up relevant content and messages to them based on their content and activities. At one level, Delve has failed because it hasn’t been as comprehensive a search tool as it was billed. At another level, users have significant concerns about their privacy, given the scope of documents and activities Delve is designed to scour. As BI and SharePoint expert Scott Robinson notes in this podcast, Delve was intended to be much like Edwin Jarvis, butler and human search tool for Iron Man’s Tony Stark. But Delve ain’t no Jarvis, Robinson said.”
So, Delve was intended to learn enough about a user to offer them just what they need when they need it, but the tool did not tap deeply enough into the user’s files to effectively anticipate their needs. On top of that, it’s process is so opaque that most users don’t appreciate what it is doing, Robinson indicated. For more on Delve’s underwhelming debut, check out the ten-minute podcast.
Cynthia Murrell, March 3, 2016