AI Might Not Be the Most Intelligent Business Solution
April 21, 2017
Big data was the buzzword a few years ago, but now artificial intelligence is the tech jargon of the moment. While big data was a more plausible solution for companies trying to mine information from their digital data, AI is proving difficult to implement. Forbes discusses AI difficulties in the article, “Artificial Intelligence Is Powerful Stuff, But Difficult To Scale To Real-Life Business.”
There is a lot of excitement brewing around machine learning and AI business possibilities, while the technology is ready for use, workers are not. People need to be prepped and taught how to use AI and machine learning technology, but without the proper lessons, it will hurt a company’s bottom line. The problem comes from companies rolling out digital solutions, without changing the way they conduct business. Workers cannot just adapt to changes instantly. They need to feel like they are part of the solution, instead of being shifted to the side in the latest technological trend.
CIO for the Federal Communications Commission Dr. David Bray said that:
The growth of AI may shift thinking in organizations. ‘At the end of the day, we are changing what people are doing,; Bray says. ‘You are changing how they work, and they’re going to feel threatened if they’re not bought into the change. It’s almost imperative for CIOs to really work closely with their chief executive officers, and serve as an internal venture capitalist, for how we bring data, to bring process improvements and organizational performance improvements – and work it across the entire organization as a whole.
Artificial intelligence and machine learning are an upgrade to not only a company’s technology but also how a company conducts business. Business processes will need to be updated to integrate the new technology, but also how workers will use and interface it. Businesses will continue facing problems if they think that changing technology, but not their procedures are the final solution.
Whitney Grace, April 21, 2017