Online Shopping: Held Back by HTML and Google. Hmmm.

April 20, 2018

e-Commerce has certainly marginalized some traditional retail stores. But, Main Street still exists and so do the some shops. What works in Silicon Valley, does not work very well in some cities. Think Peoria, Illinois.

The new monopolists have found their niche. The question becomes, “Why are there some functions and businesses which have not be more dramatically changed by online?” We were surprised to read the views of one expert who claims two reasons: HTML and Google. According to a Tech Crunch piece, “The Sudden Death of the Website.” The reason is that HTML is not robust enough to handle e-Commerce’s demands, but also Google is the problem:

“The second problem with the Web is Google. When we started to build websites in the ’90s, everyone was trying to design their virtual stores differently. On one hand, this made them interesting and unique; on the other, the lack of industry standards made them hard to navigate — and really hard to “index” into a universal card catalog.”

Hardly convincing stuff. But according to other experts, search isn’t the only thing slowing down e-commerce. The big data powering Amazon and others has allowed for fast shipping and hassle-free returns. According to Forbes, that’s actually what will take down e-commerce. They describe the return policies as a ticking time bomb and use LL Bean’s recent decision to stop no-questions asked returns as an example.

There you have it: HTML and Google. Unfortunately the Beyond Search goose is not convinced. Some digital magic does not make sense in rural Kentucky. Walking to the local store works pretty well because what works in San Mateo does not work in Harrod’s Creek.

Cynthia Murrell, April 20, 2018


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